D365 Field Service: Work Order Estimated Duration – a deep dive – part 1

In D365 Field Service, the Work Order Estimated Duration plays a pivotal role in scheduling and resource allocation. By default, this duration is calculated based on the associated Incident Types and their respective Service Tasks, either manually created ad-hoc work orders or work orders generated from the Agreement. At times, it gets complicated in scenarios … Continue reading D365 Field Service: Work Order Estimated Duration – a deep dive – part 1 →

A guide to RSO Configuration & Debugging – Optimization Requests

If you are working in an enterprise Dynamics 365 Field Service implementation with RSO (Resource Scheduling Optimization) add-in, you must have felt that there is limited information about RSO and there aren't many blog posts available either. One reason is that RSO doesn't offer any trial. To address this, I am starting a blog series … Continue reading A guide to RSO Configuration & Debugging – Optimization Requests →

Best practices while using RSO – Part 2

Simulation runs come quite handy when we set up a new RSO rule or adjust the existing settings in the scope and goal when there is an issue or when the requirements change. This allows us to review the resource assignment, keep adjusting the RSO parameters, and re-rerun until we are satisfied with the resource … Continue reading Best practices while using RSO – Part 2 →

Best practices while using RSO – Part 1

Below are the few best practices that I've learnt along the way of using RSO in my projects. I hope these tips will be helpful for anyone who is using RSO in their projects on achieving certain business functionalities or for anyone who is learning RSO. I have split this to 2 parts series to … Continue reading Best practices while using RSO – Part 1 →