Introduction ACS can receive calls, but D365 Contact Center needs event notifications to route calls, track recording events, and handle SMS. That’s why we configure Event Grid webhooks and connect them to the endpoints provided by D365. In this part (Part 2), we will create Event Grid subscriptions for Incoming call, Call recording, and SMS, … Continue reading D365 Contact Center: Setup Voice Channel with Azure Communication Services (ACS) – Part 2 →