D365 Contact Center: Setup Voice Channel with Azure Communication Services (ACS) – Part 1

Introduction In Contact Centres, the "Voice" channel is a critical channel because customers call when issues are urgent or complex, and they want a human fast. Voice channel in D365 Contact Centre lets you route those calls to the right agent/queue and track the full interaction history in CRM. The voice channel is linked to … Continue reading D365 Contact Center: Setup Voice Channel with Azure Communication Services (ACS) – Part 1 →

Advanced Settings gets a fresh look!

Today when I tried to open advanced settings as usual, realized that the old 'Settings' menu has got a total revamp and replaced by an app named, 'Power Platform Environment Settings'. Power Platform Environment Settings app replaces the legacy, web client experience by providing a single, unified experience for application developers to create settings for their … Continue reading Advanced Settings gets a fresh look! →