D365 Field Service: Work Order Estimated Duration – a deep dive – part 2

In the earlier post, we saw the standard process in Estimated Duration calculation for the manual work orders and the work orders generated from the Agreement. At times, it gets complicated in scenarios when Field Service is integrated with a different legacy or Work Force Management system where the Estimated Duration of work orders that … Continue reading D365 Field Service: Work Order Estimated Duration – a deep dive – part 2 →

D365 Field Service: Work Order Estimated Duration – a deep dive – part 1

In D365 Field Service, the Work Order Estimated Duration plays a pivotal role in scheduling and resource allocation. By default, this duration is calculated based on the associated Incident Types and their respective Service Tasks, either manually created ad-hoc work orders or work orders generated from the Agreement. At times, it gets complicated in scenarios … Continue reading D365 Field Service: Work Order Estimated Duration – a deep dive – part 1 →